Shipping & Delivery

Total Delivery Time = Order Handling Time (1-2 business days) + Shipping Time (based on your destination and selected shipping method).

The shipping times listed below begin after your order has been dispatched and do not include order handling time.

Order Handling Time

We process and dispatch your order within 1-2 business days after it is placed. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your parcel's progress. Orders are processed on business days; weekends and public holidays may affect the dispatch date.

Orders with Multiple Items

If you purchase multiple items, your order may be shipped in separate parcels that arrive on different days. If you receive one parcel first, the remaining parcels may still be in transit. Please allow time for them to arrive.

Shipping Destinations

We ship to countries and regions available at checkout. Major destinations include the United States, the United Kingdom, Germany, France, Canada, Australia, Japan, and European Union countries. Available shipping options depend on the delivery address entered at checkout.

For United States destinations, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO military addresses, or other U.S. overseas territories and islands. We do not ship to war zones or areas where delivery services are unavailable.

Standard Shipping & Express Shipping

We offer standard and express air shipping to eligible destinations. Please refer to the table below for estimated shipping times and costs. These timeframes are estimates, not guaranteed arrival dates. Actual delivery times may vary due to shipping conditions, customs clearance, or public holidays.

All shipping times are shown in business days, which are Monday through Friday, excluding public holidays.

Free shipping on orders of US¥264.00 CNY or more.

Estimated shipping times after dispatch

Shipping Cost Responsibility

WingModel is the final party responsible for all shipping costs.

Taxes & Duties

WingModel is the final party responsible for all applicable import taxes, customs duties, and customs clearance fees for your country or region. You will not need to pay any additional import taxes.

Cancellation or Address Changes

Once your order has been placed, we will send you a confirmation email and begin preparing your parcel immediately. If you need to change or cancel your order, please contact us as soon as possible at support@wingmodel.com, and we will do our best to assist you.

How to Track Your Order

Once your parcel has been dispatched, we will send your tracking number by email. You can use your tracking number to follow your order status at any time. If you need assistance, please contact our customer service team at support@wingmodel.com. We will reply within 24 hours.